Grievance Redressal
We Listen. We Resolve. We Care.
RXPlixis committed to addressing your concerns and providing timely, transparent resolutions.
Our Process
Grievance Resolution Steps
Submit Your Complaint
File your grievance through our online form, email, or customer support
Acknowledgment
Receive a complaint reference number within 24 hours
Investigation
Our team investigates your complaint and gathers necessary information
Resolution
Receive a resolution within 7 working days
Our Commitment
Why Trust RXPlixGrievance Redressal?
Transparent Process
Every grievance is tracked and acknowledged with clear timelines.
Personalized Support
Our team is dedicated to resolving your concerns with empathy and care.
Accountability
We hold ourselves to the highest standards of integrity and responsibility.
Submit a Grievance
We're Here to Help
Send Us a Message
Get in Touch
Schedule a demo or receive the RxPlix Smart Pharmacy guide.
Alternative Contact Methods
Toll-free: 1800-XXX-XXXX
(Mon–Sat, 9 AM – 6 PM)
Grievance Redressal Cell,
RXPlixInternet Pvt. Ltd.
Buildings Alyssa, Begonia & Clove,
Embassy Tech Village,
Outer Ring Road, Bengaluru, 560103
Response Time
- Acknowledgment within 24 hours
- Initial response within 48 hours
- Resolution within 7 working days
- Escalation after 7 days if unresolved
Escalation Matrix
Clear & Accountable Escalation
| Level | Contact Person | Response Time |
|---|---|---|
| Level 1 | Customer Support Executive | 24–48 hours |
| Level 2 | Customer Support Manager | 3–5 working days |
| Level 3 | Grievance Officer | 7 working days |
Voices of RXPlix
What Our Community Says
"RXPlixs grievance process is transparent and fast. My concerns were resolved with professionalism and care."
"I appreciate the quick response and clear communication from the RXPlixsupport team."
"The escalation matrix is clear and effective. RXPlixtruly values customer satisfaction."
Need More Help?
Our support team is always here to assist you with any concerns or questions.